Please read the following Terms & Conditions which outline our obligations to you and your responsibilities to us.
You can make a payment through our online booking form via our website or through an approved travel agent. The person making the booking (hereinafter referred to as the ‘Lead Name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party
You can pay by credit or debit card either over the phone or by email. You can pay a deposit to secure your booking, or pay in full. Full payment must be made no later than three weeks (21 days) prior to departure. Once we have received payment we will email you a receipt and confirmation. If full payment is not received three weeks (21 days) prior to your departure date, cancellation will be assumed.
Your safety is very important to us, you must advise us prior to booking any condition, medical or otherwise that may affect you or other people’s enjoyment.
All bookings must be confirmed by us. If the tour has not been confirmed 28 days before the starting date you will be fully refunded. We require more than 5 people to confirm a tour. Tours are very rarely cancelled and generally all tours are confirmed months in advance!
We understand sometimes plans change, if after your booking you would like to make a date change, you can. An administrative fee of 30 USD / 20 GBP is applicable. Please contact us with your request at least 28 days prior to departure.
If for any reason you need to cancel your trip but you have a friend who would like to take your place then the normal cancellation & booking policy is applicable. We can not replace your original booking with another person.
If you need to cancel your booking you must do so in writing (by mail or e-mail). Please note that for cancellation of an optional extra - such as the Full Moon Party (when available) or Rock Climbing - no refund will be provided unless we are unable to provide the service purchased due to unforeseen circumstances. If you cancel your booking the following charges will apply:
No cancellation fees will be waived as a result of the following:
However, you may be able to have any cancellation fees refunded by your Travel Insurance company – subject to their terms.
You will need to have Travel Insurance that covers you for your Backpacking Tours Limited tour. You must enter your travel insurance information in the login section at least three weeks (21 days) prior to departure.
Please be aware: Accommodation and itinerary may change without notice.
Sometimes it rains in Thailand or something doesn’t go to plan, so we might have to change the itinerary. If, due to circumstances beyond our control, we are unable to offer a particular activity, we will try replace it with a different activity of equal or greater value. Please understand that in some situations, this is not possible.
Please note, accommodation may change from tour to tour depending on season, availability and the total number of guests on a tour.
We’re afraid Backpacking Tours Limited will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is compulsory for Backpacking Tours Limited. We recommend that you lock your bag with a padlock when left unattended.
We know that everyone wants to have a good time. All we ask is that you agree to comply with the authority and decisions of the Backpacking Tours Limited crew. We reserve the right to ask anyone who is deliberately not complying, or causing trouble, to leave the group. In the event you are asked to leave the group no refund will be given and you will have no claim against Backpacking Tours Limited. We ask you respect the Thai culture and your fellow travel companions.
We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute.
The responsibility of Backpacking Tours Limited as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.
You can book extra trips and extra night's accommodation through the website. Extra accommodation must be paid no less than 7 days before the starting date of the tour. We reserve the right to ask you to leave the group if you fail to comply. Extra activties such as the Full Moon Party should be booked through your account under Extra Trips before the start of your tour. Please note that no refunds will be provided for cancelled optional extra activities or extra night's accommodation. In the event you are asked to leave the group, no refund will be given and you will have no claim against Backpacking Tours Limited.
Shared accommodation - dorm-style or otherwise with 3 or more group members - may be mixed gender unless requested.
When purchasing from Backpacking Tours Limited your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL and is the industry standard. If you have any questions regarding our security policy, please contact us at firstname.lastname@example.org
We may update the tour price periodically to reflect the exchange rate against GBP. Your remaining balance will remain fixed as will your paying currency. Please also note the paying currency cannot be changed from one to another after the deposit has been paid.
Your email address and personal information is safe with us and we will not share to anyone else.
Backpacking Tours Limited reserve the right to withdraw or change the terms of any special offers without notice.
Discounts cannot be used in conjunction with any other offer.
If you have any questions regarding our Terms & Conditions please feel free to Contact Us.